Skip Navigation

Search This Site

Search Icon

Close Icon


New Email Scam

Looks like the fraudsters have come up with a new way to gain access to credit and debit cards. We have received a number of calls detailing a situation where the customer receives an email from Amazon, Apple, Venmo, etc. stating their debit card has been charged twice for a recent purchase.  This email provides a phone number for the customer to call. When the customer calls, they are instructed to download an app to have the refund issued for the second charge. This app is spyware and allows the fraudster to gain access to the customer’s phone so they are able to obtain one time pass codes. The refund is never issued and additional charges start to appear on the customer’s card.

Please keep in mind the following tips when you receive a suspicious email:

  • DO NOT CALL THE PHONE NUMBER LISTED IN THE EMAIL – The person who answers may claim they are from the company you think you are calling, but they are not.
  • Do not reply to emails from people you don’t know. Especially those including links for which you don’t know the destination.
  • Do not download an app someone has instructed you to download in order to receive a refund.
  • Do not provide your debit or credit card number over the phone to someone in order to claim a refund.
  • If you are concerned about being charged twice, DO call the Bank or card company to verify the charges on your account and to make a dispute if necessary.
  • If you feel you have been victimized by a fraud attempt contact our Customer Care Center immediately at (888) 372-9788.

Get in Touch

Need assistance with something?
Our team members are available to help you
Monday to Friday 7am - 7pm CT / 8am - 8pm ET
Saturday 8am - 2pm CT / 9am - 3pm ET.

Call Icon(888) 372-9788 Online Help Center

User Icon

User Icon

Email Icon

Phone Icon

Warning: This email is not encrypted, please do not include any personal information or passwords. An email is NOT a secure means of communication and should NOT be used to convey your social security number, date of birth or account number.

Privacy Statement: Any information that you provide us about yourself through this website will be used solely for the purpose for which it is provided and will not be given to any non-affiliated third party except as is necessary to accommodate your request, or as may be required by law or legal process.